To fix ServiceNow incident creation
- Verify that the Dynatrace incident integration is correctly set up in Dynatrace.
- Trigger a push from Dynatrace and check if the test entry is created under Dynatrace > Problems in ServiceNow.
- If the problem is registered in the Problems import set table but a corresponding incident entry hasn't been created, check for Problem to Incident Transformation Map and other errors.
- Check for mandatory fields left empty during the transformation between problem entry and incident creation.
