- Check if you've turned on the Use text format for problem details instead of HTML toggle in your Dynatrace notification configuration.
- If problem details are to be sent in plain text format, you also need to also change the Problem Details field in the ServiceNow Problems import set table from the default type HTML to text. The image below shows the Problem Details field in HTML, which needs to be changed to text.
- Find the table
x_dynat_ruxit_problemsand change the type of the problem details fieldx_dynat_ruxit_problems.detailsfrom HTML to type string.
