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Session Replay on crashes for Android: User sessions are not recorded

maliborskaya
Dynatrace Advisor
Dynatrace Advisor

on ‎23 Dec 2023 10:30 AM

If you can't resolve a problem with Session Replay on crashes for Android, please contact a Dynatrace product expert via live chat within your Dynatrace environment. Also, ensure that your system meets the Session Replay requirements and that the problem that you're experiencing is not a part of known limitations and issues.

If user sessions are not recorded at all:

  • Ensure that you added the correct properties to your gradle.properties file.
  • Make sure you enabled the user opt-in mode and added a privacy notice.
  • Verify that you applied the Dynatrace plugin and added the plugin configuration.
  • In the running application console logs, find the following:
    • Line stating OneAgent version, for example, I/dtxAgentCore: #2.Dynatrace OneAgent (Android) 8.xxx.y.zzz Target API ## Android API ##
    • Line on Session Replay, for example, I/dtxSessionReplay: ℹī¸ Info -> Session replay agent started.
Version history
Last update:
‎18 Dec 2023 02:09 PM
Updated by:
Dynatrace Advisor
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