If you can't resolve a problem with Session Replay on crashes for Android, please contact a Dynatrace product expert via live chat within your Dynatrace environment. Also, ensure that your system meets the Session Replay requirements and that the problem that you're experiencing is not a part of known limitations and issues.
If user sessions are recorded, but Session Replay is not available:
- Verify that Session Replay is enabled—from the mobile application settings, select General to check.
- Verify that Session Replay on crashes and user opt-in mode are enabled—from the mobile application settings, select Instrumentation settings to check.
- In the running application console logs, check for the following:
- Line confirming that Session Replay is enabled:
D/dtxAgentAdkSettings: #2.switching settings: ServerConfiguration
...
"replayConfiguration=ReplayConfiguration"{
"capture=true", // true means Session Replay is enabled; false means Session Replay is disabled
...
- Line on a new session, for example:
I/dtxSessionReplay: Info -> New session started: visitorId=123456789101112, sessionId=0003, sequenceNumber=NNNNN, visitStore=TTTTTT, serverId=DDDDDDD
